Frequently Asked Questions
Everything you need to know about shopping with KTC.
What is the standard shipping time for electronics?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available for 1-2 day delivery.
Do your products come with a manufacturer warranty?
Yes, all electronics sold on KTC come with a minimum 12-month manufacturer warranty covering technical defects and hardware malfunctions.
What is your return policy for opened items?
You can return items within 30 days of purchase. For opened electronics, they must be in original condition with all accessories and packaging to be eligible for a full refund.
Do you offer technical support for setup?
Absolutely. Our dedicated tech team is available via live chat and email to assist you with the initial setup and troubleshooting of any device purchased from us.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How can I track my order status?
Once your order ships, you will receive an email with a unique tracking number and a link to our real-time tracking portal.